How to perform – reliably
When you’re down and weary
And you have no place to go.. just remember, remember..
Knock it off!
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If you are not on your game, call someone who will remind you of who you are and what you are doing.
Call your friend…
Love ’em UP!
The Irreverent Sales Girl
Dangerously close to losing an important account, I received a call from a business owner that I know. He was very worried that he and his client had a mis-communication and that he was now going to lose the account AND not get paid for the work his company had already performed.
I admired the way my friend was willing to take responsibility for the breakdown in communication, but something was amiss. As I listened, I heard something beyond taking responsibility and it was moving him into desperation. He was saying that he was SORRY for the disconnect with his client. And he was BEING sorry.
When we got that pointed out, he went on to have a stellar meeting with his client, a powerful conversation – as if the disconnect had never happened and his client gave him more work!
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Look, you may be in the wrong about something. I urge you to apologize and make it right. But, don’t be sorry. You aren’t a sorry person. Unless you say so. Work to take this out of your vocabulary.
(Hint: Use “I apologize” and remove “I’m sorry”)
Be straight about what’s so with your peeps! Work to get disconnects resolved. Be clear that you are amazing – and you will be amazing!
Love yourself UP!
The Irreverent Sales Girl
I know a man who is a WILDLY SUCCESSFUL investment portfolio manager.
He grew his business from nothing to spectacular!
He works with ordinary people with ordinary portfolios, but even through VERY difficult markets he continues to grow and KILL his competition.
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How does he do this? He has smart investment strategies, for sure. But, so do a lot of people.
What he does is communicate, communicate, communicate.
When the market has a bad day….he send messages to all of his clients telling them what he’s thinking about and what he’s doing.
When news hits “the street” about what “smart money” is doing, he sends messages to everyone telling them why they are part of the “smart money” crowd.
He sends letters and newsletters and insists on quarterly check-ins.
When he’s bringing money under his management from another broker, he sends messages every step of the way about what is happening.
When someone refers a friend to him, he keeps them in-the-loop about how successful the new relationship is.
One day after a MAJOR MARKET MELTDOWN, he had all of his staff in on a Saturday, calling each and every client to tell them what he was doing about it.
Now, this is NOT easy. It requires systems and it requires thinking.
2% of his clients complain that they hear from him too much.
But, no one leaves. He has the relationship. People KNOW what is happening and they know that someone is hard at work on their goals. I think they would even feel guilty talking to someone ELSE about managing their money — like they are cheating on him.
Be this way. Tell them what you are going to do, tell them what you are doing, tell them what you did. Thank them. Keep them in the loop.
This way of doing business makes you a real and full partner. And you will always win!
Love your clients UP!
The Irreverent Sales Girl
I have posted it before, but it bears repeating!
“Be yourself; everyone else is already taken.” ― Oscar Wilde
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Love YOURSELF UP!
The Irreverent Sales Girl
People are so quick to put themselves (and others) in a box. To define them. But, what are we to be defined by?
When I look, I see that:
I’ve been a liar, and I’ve told the truth
I’ve been a morning person, and I’ve slept in
I’ve walked, I’ve ridden, I’ve biked, I’ve taken the train
I’ve passed classes, and I’ve failed exams
I’ve loved, and I’ve hated
I’ve been generous, and I’ve been stingy
I’ve been kind, and I’ve been cruel
I’ve been loaded, and I’ve been broke
I’ve been fit, and I’ve needed to lose a few pounds
I’ve had a drink, and I’ve stayed sober
I’ve said yes when I meant “no”, and I’ve said no when I meant “no”
I’ve held on tight, and I’ve let go
I’ve stuck with it, and I’ve quit
It goes on and on like that…
There is no one thing that defines me. I am alive, living, RIGHT NOW, and I am doing what I’m doing RIGHT NOW. And it can be new and different and un-imaginable RIGHT NOW!
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GO FOR WHAT YOU WANT. You aren’t any “particular” way and no words can define you beyond your own.
Love your life UP!
The Irreverent Sales Girl
Imagine that this person was sent to you as a REAL LIFE example of: “I can do it, so can you!!!”
I met someone today who I deeply admire and whose accomplishments I wish I had. He has been a huge success in business since he was practically a child. He rocks big and small businesses alike. He has an AWESOME family, he’s super smart, and he travels the world.
In a singular moment, my biggest accomplishments in life looked like a 5th-grade science project. I wished I had something to offer that sounded brilliant. I was dying for some validation that I was even capable of creating something amazing. I started to become discouraged. He’s got something I haven’t…
And then I stopped to consider that this is the OPPOSITE of an appropriate reaction. It’s more likely that the reason I’m talking with this amazing person is to get the message that I can do it, too! Duh!
So, I started thinking – what if I tried listening to this marvelous friend as a peer- not an underling. If I started noticing – Do I say the same kinds of things that he says? Do I have the same poise? The same confidence? The same kindness?
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I may not be able to replicate his results tomorrow, but I can certainly take tips on how he is being and acting right now.
It reminds me of the quote in the uber-suspenseful survival movie with Anthony Hopkins and Alec Baldwin – “The Edge”. Hopkins is a VERY wealthy man in a big mess with a grizzly bear and he is freaking out. He keeps repeating to himself, “If one man can do it, so can another.” And he gets himself out! No wonder he’s so wealthy. What a great life philosophy.
So, imagine that you’re the only one counting you out! Get in!
Successful people are proof that it’s possible. Period. Now, go prove me right. Find someone successful and be like them!
Love your SUCCESS UP!
The Irreverent Sales Girl
In 2008, a valued customer packed up their bags and went singing down the road to work with another supplier.
It was a simply AWFUL experience. For some reason, their company decided it was time to re-evaluate all of their contracts and so they put our service into an evaluation process.
This customer LOVED us and we were doing a great job. But, our competition presented better than I did. When I de-briefed with my friends at the company later, they told me all of the magical things their new supplier could provide that I couldn’t. I listened. I was sad.
It wasn’t true. The new supplier couldn’t provide all they were promising and I knew it. And there wasn’t anything to say. The choice had been made.
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So, I said nothing to defend my position. I said nothing to them about the mis-information they were receiving.
I stayed in touch. I shared resources that might help. I kept them on my invitation list for Webinars with thought leaders that I knew they would enjoy. I met with them at conferences.
And, I waited.
Today, they’re BACK!!! The new supplier has not delivered and they missed us so much. It has been a joyful re-union all around.
And it’s because I kept my tongue when I wanted to scream!
If you’ve got the real deal – no matter what the product – and you KNOW you can deliver better, but they pick someone else. BE CLASSY. Hold your tongue. Be a resource. Wait.
And CELEBRATE the return!
Love your LIFE up!
The Irreverent Sales Girl
It may seem arrogant, and I’ll stand behind it.
If there is only ONE system to create your goals, this is it….
Write down two or three of your goals….I’ll wait…do it now.
Now, look…would THOSE be the goals that …..say..Oprah would write? Donald Trump would write? Super model Natasha Poly would write? Angelina Jolie would write?
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Why are you writing different goals than they are? Is something starting to become OBVIOUS?
What are you seeing? More interesting: What are you willing to commit to? No matter what? Dontcha know that is what it takes?
Can’t wait to hear!
Love YOUR life up!
The Irreverent Sales Girl
What if you judged EACH and EVERY action you took today against your personal mission in life?
How would you go about getting to work on time? Dealing with your customers?
Would you have THAT conversation with your boss? Would you play that many games on your computer?
What do you want to leave behind?
Here’s who I tip my hat to – among many others. I believe that Vidette V lives nearly every action inside of her mission to help moms leave the corporate world and create their VERY OWN epic revolution.
I believe that T.Harv Eker spends every action based on if it forwards what he REALLY wants – wealth and abundance for ALL.
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If YOU were living your personal mission and EVERY ACTION you took was a match for achieving it….how FUN would your day be? What would you add in? What would you take out?
Be a MONSTER for your mission (Maybe you need to create one first – DO THIS).
Love your LIFE UP!
The Irreverent Sales Girl
Let’s do something a little new on THIS Monday.
Let’s imagine that THIS is the week that something incredibly magical happens. Something UNEXPECTED, but it shifts everything forever. THIS is the week you sit next to that person on the train who gives you the key you’ve been looking for.
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It is the check that arrives that you had no idea – but allows you to take your business to an entirely new level.
It is the deal you will close that puts the whole year off-the-charts!
Be on the lookout. It’s easy to miss miracles if you’re not paying close attention.
Love life UP!
The Irreverent Sales Girl