Tag Archives: service

Does “Love” matter in a Fortune 25 Relationship?

Today I met with my client. An executive of a Fortune 25 company.

Together, for the last 12 months, we have been working to make sure their programs work (the ones I sold them).

It has been an uphill battle. They signed on with my company in good faith. They wanted our product (and needed our product). My key contact has taken a stand that my service will work in her company – despite management changes and priority shifts (anyone who works in Fortune 500 knows that this is standard – everything changes on a dime).

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My client took a risk with us. There were glitches at the beginning that, frankly, put her job at risk.

But, she got in touch with me, and my company fulfilled (and in some cases, over-fulfilled) on her expectations.

Turns out, we have been able to TRIPLE results! YAY!

Today, I had coffee with my client. Her job is going great. Her boss is now impressed. We shared a couple of personal stories.

At the end of our meeting, we hugged and she said, “I love you, dear!”

Can a Fortune 25 person say “I love you” to a salesperson? Turns out, the answer is “YES”, if you’ve fulfilled what meant the most to her and her and her position!

Can men share this sentiment? I hope so!

But, today, I got an “I love you” hug from a Fortune 25 executive. And I am happy!

Love your clients UP!

The Irreverent Sales Girl

A great way to get referrals to new clients!

My car was broken into the other day.

UGH!!

I needed a new side passenger piece of glass…..

I was sent to Safelite Auto by my insurance company……http://www.safelite.com/

And then, the MOST EXTRAORDINARY thing happened.

They fixed my car at a time and place that worked for me. The service was impeccable. My car was vacuumed of all the broken glass.  ALL of the windows were cleaned. It was done quickly and everyone was friendly – even made sure I had a place to eat and relax while they did the work! WOW!

As I was paying my bill, I noticed a sign in the back of the office. It read, “Delighted customers refer FOUR TIMES more often than satisfied customers

Hmmmmmm………

First, let me refer you to Safelite Auto if you are ever in need of glass repair. Second, take a moment to think. Are my customers DELIGHTED????? How would I know?

If you’re tired of knocking on doors to get new leads, these are the questions to ask!

Wondering how to go from 5 to 6 figures in sales? Check out this Free eBook: http://ebook.solidsixblueprint.com/solid-six-ebook/

Love ‘em up!

The Irreverent Sales Girl